Refund Policy

Refund & Return Policy

Effective Date: January 1, 2026

At Velnix, customer satisfaction and hygiene are our top priorities. Due to the personal nature of intimate wellness products, certain items cannot be returned once delivered. Please read our policy carefully before placing an order.

Return Eligibility

Returns are accepted only if:

  • You received a damaged product.
  • You received the wrong product.
  • The product is missing from your order.
  • The product was damaged during shipping.

To request a return, you must contact us within 48 hours of receiving your order.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

  • Opened products
  • Used products
  • Personal intimate wellness items
  • Products with broken or removed seals
  • Items damaged due to customer misuse

Once the seal is opened, the product cannot be returned or exchanged.

Refund Process

After we receive and inspect your request:

  • If approved, your refund will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method.
  • Depending on your bank or payment provider, it may take additional time for the refund to appear.

Replacement Policy

Instead of a refund, we may offer a free replacement if:

  • You received the wrong product.
  • The product arrived damaged.
  • The item has a manufacturing defect.

Replacement requests must be submitted within 48 hours of delivery with clear photos or videos.

Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Damaged or Incorrect Orders

If your package arrives damaged or contains the wrong item:

Please email us within 48 hours of delivery with:

  • Your Order Number
  • Photos of the product
  • Photos of the package
  • A brief description of the issue

Our support team will review your request and respond as soon as possible.

Refund Exceptions

Refunds will not be issued for:

  • Incorrect shipping address provided by the customer
  • Refused deliveries
  • Delays caused by courier companies
  • Products opened after delivery
  • Change of mind after purchase

Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account.
  2. Contact your payment provider.
  3. Contact your bank, as refunds may take several business days.

If you still need assistance, please contact our support team.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Velnix

📧 Email: support@velnix.shop

📞 Customer Support: +91-9012230785

🌐 Website: www.velnix.shop

Support Hours: Monday – Sunday | 9:00 AM – 9:00 PM