Shipping Policy

Last Updated: August 8, 2026

At Velnix, we aim to provide a smooth, reliable, and discreet delivery experience.

1. Shipping Locations

We currently deliver to eligible locations across India.

Availability may depend on the serviceability of your PIN code and courier network.

2. Order Processing

Orders are generally processed after successful order placement and payment confirmation.

Processing may take approximately 1–3 business days, depending on product availability and order verification.

Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

3. Delivery Time

Estimated delivery generally takes approximately 3–7 business days after dispatch, depending on the delivery location.

Remote or difficult-to-service locations may require additional time.

The delivery estimate is indicative and is not a guaranteed delivery date.

4. Tracking

Once your order has been dispatched, tracking information may be shared through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information provided to monitor your shipment.

5. Discreet Packaging

Customer privacy is important to us.

Where applicable, Velnix products are shipped in plain, secure, and discreet packaging.

The outer packaging is designed not to unnecessarily disclose the nature of the products purchased.

Courier and legally required shipping information may still appear on the package.

6. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

From time to time, Velnix may offer free shipping or promotional shipping offers.

7. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because of:

• Incorrect address
• Incorrect PIN code
• Missing address information
• Incorrect phone number
• Customer unavailability
• Refusal to accept the shipment

additional shipping or re-delivery charges may apply where applicable.

8. Failed Delivery Attempts

The courier partner may make multiple delivery attempts.

If the shipment is returned to us because the customer is unavailable or refuses delivery, please contact our support team.

For prepaid orders, any refund will be handled according to our Refund Policy and applicable deductions, if any.

9. Delayed Shipments

Occasionally, shipments may be delayed due to circumstances beyond our control, including:

• Severe weather
• Natural disasters
• Public holidays
• Courier disruptions
• Transportation issues
• Government restrictions
• High-volume periods
• Other unforeseen circumstances

We will make reasonable efforts to assist customers with delayed shipments.

10. Lost Shipments

If tracking indicates that a shipment has been lost or is significantly delayed, please contact our customer support team.

We will coordinate with the relevant courier partner and determine the appropriate resolution.

11. Contact

For shipping-related questions:

📞 +91 8851002355
📧 support@velnix.shop
🕒 Monday – Sunday | 9:00 AM – 9:00 PM