Terms & Conditions

Last Updated: August 8, 2026

Welcome to Velnix. These Terms & Conditions govern your use of our website and your purchase of products from Velnix.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Velnix

Velnix is an online e-commerce store offering products designed for modern lifestyle, comfort, fashion, and intimate wellness.

We reserve the right to add, remove, modify, or discontinue products, services, features, prices, and website content at any time without prior notice.

2. Eligibility

You must be at least 18 years of age to purchase products from Velnix that are intended for adults or intimate wellness.

By placing an order, you confirm that:

• You are legally capable of entering into a purchase agreement.
• The information provided by you is accurate and complete.
• You are purchasing products for lawful personal use.
• You meet any applicable age requirements for the products purchased.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colours, and specifications displayed on our website are accurate.

However:

• Product colours may vary slightly depending on your device or screen.
• Minor differences in packaging may occur.
• Product availability may change without notice.
• We reserve the right to correct errors in product descriptions, pricing, or availability.

If an incorrect price is displayed due to a technical or human error, we reserve the right to cancel the affected order and issue a refund where applicable.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation by email, SMS, WhatsApp, or other available communication channels.

An order may be cancelled by us in circumstances including:

• Product being unavailable.
• Incorrect pricing or product information.
• Suspicious or fraudulent activity.
• Incorrect or incomplete customer information.
• Delivery restrictions.
• Failure of payment or verification.
• Other circumstances that prevent us from fulfilling the order.

If we cancel a prepaid order, the eligible amount will be refunded through the applicable payment method.

5. Pricing & Payments

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice.

We accept the payment methods made available during checkout.

You agree to provide accurate payment and billing information.

For Cash on Delivery orders, Velnix may contact you to verify the order before dispatch.

6. Promotions & Discounts

Promotional offers, discount codes, sale prices, and other offers may be subject to specific terms.

Unless specifically stated:

• Promotions cannot be combined.
• Discount codes cannot be exchanged for cash.
• Offers may be limited to selected products.
• Velnix may modify or withdraw an offer at any time.

7. Shipping & Delivery

Orders are shipped to eligible locations across India.

Estimated delivery timelines may vary depending on:

• Delivery location.
• Courier availability.
• Product availability.
• Public holidays.
• Weather conditions.
• Logistics disruptions.
• Other circumstances beyond our reasonable control.

Please refer to our Shipping Policy for more information.

8. Discreet Packaging

We understand the importance of customer privacy.

Where applicable, products are shipped in plain and discreet packaging without unnecessarily revealing the nature of the products inside.

However, courier labels and legally required shipping information may appear on the package.

9. Returns & Refunds

Returns and refunds are subject to our Refund & Return Policy.

Due to hygiene and safety considerations, certain intimate wellness products may not be eligible for return or exchange once the package has been opened or the product has been used.

Please check our Refund Policy before placing an order.

10. Damaged or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as possible.

We may request:

• Order number.
• Photographs or videos of the package.
• Photographs of the product.
• Unboxing video, where available.
• Other information necessary to investigate the issue.

We will review the claim and provide an appropriate resolution where the claim is found to be valid.

11. Customer Responsibilities

You are responsible for:

• Providing accurate shipping information.
• Providing a valid phone number.
• Providing a valid email address where required.
• Being available to receive the shipment.
• Checking the product upon delivery.
• Using products according to their intended purpose and applicable instructions.

Velnix is not responsible for delays caused by incorrect addresses or inaccurate information supplied by the customer.

12. Website Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Introduce malicious software.
• Copy or reproduce website content without permission.
• Interfere with the operation of the website.
• Use automated systems to scrape or misuse website information.
• Submit fraudulent orders.

13. Intellectual Property

All website content, including:

• Logos
• Brand names
• Product images
• Graphics
• Text
• Website design
• Videos
• Icons
• Product descriptions

is owned by or licensed to Velnix and may not be copied, reproduced, modified, distributed, or commercially used without written permission.

14. Limitation of Liability

To the extent permitted by applicable law, Velnix shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

15. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

16. Contact Us

For questions regarding these Terms & Conditions:

Velnix
📞 Phone: +91 8851002355
📧 Email: support@velnix.shop
🕒 Support Hours: Monday – Sunday | 9:00 AM – 9:00 PM