Privacy policy

Privacy Policy

Last Updated: August 8, 2026

At Velnix, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • PIN code
  • Order details
  • Payment-related information
  • Device information
  • IP address
  • Browser information
  • Website usage information
  • Customer support communications

We only collect information that is reasonably necessary to provide and improve our services.

2. Payment Information

Payments may be processed through third-party payment service providers.

Velnix may not directly store complete payment card information where payment processing is handled by the relevant payment provider.

Payment providers may process your information according to their own privacy policies and security practices.

3. How We Use Your Information

We may use your information to:

  • Process and fulfil orders.
  • Deliver products.
  • Process payments.
  • Provide customer support.
  • Confirm orders.
  • Send shipping updates.
  • Handle returns and refunds.
  • Prevent fraud and misuse.
  • Improve our website and services.
  • Send promotional communications where permitted.
  • Respond to customer enquiries.
  • Comply with applicable legal requirements.

4. Discreet Packaging & Privacy

We understand that customers purchasing intimate wellness products may value additional privacy.

Where applicable, we use discreet external packaging and avoid unnecessarily displaying product details on the outside of the package.

However, certain information required by courier companies, payment providers, tax authorities, or applicable law may appear on order documentation or shipping labels.

5. Marketing Communications

If you subscribe to our marketing communications, we may send information about:

  • New products
  • Special offers
  • Discounts
  • Promotions
  • New arrivals
  • Other Velnix updates

You can unsubscribe from promotional communications at any time using the available unsubscribe option or by contacting us.

6. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning.
  • Remember preferences.
  • Understand website usage.
  • Improve website performance.
  • Measure marketing effectiveness.
  • Provide relevant advertising where applicable.

You may be able to manage cookie preferences through your browser or available website settings.

Disabling certain cookies may affect some website functionality.

7. Third-Party Services

We may use third-party service providers for services such as:

  • Payment processing
  • Shipping and logistics
  • Website hosting
  • Analytics
  • Marketing
  • Customer communication
  • Fraud prevention

These providers may process information as necessary to provide their services.

8. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Fulfilling orders.
  • Customer service.
  • Accounting and financial records.
  • Legal and regulatory compliance.
  • Resolving disputes.
  • Preventing fraud.
  • Maintaining business records.

When information is no longer required, it may be deleted or securely disposed of, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including rights to request access, correction, deletion, or other legally applicable actions.

To make a privacy-related request, contact us using the details below.

11. Children's Privacy

Our website is not intended for individuals below the applicable legal age for purchasing adult or intimate wellness products.

We do not knowingly seek to collect personal information from children for the purpose of purchasing adult products.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be published on this page with a revised "Last Updated" date.

13. Contact Us

For privacy-related questions or requests:

Velnix
📧 support@velnix.shop
📞 +91 8851002355
🕒 Monday – Sunday | 9:00 AM – 9:00 PM