Shipping Policy

Shipping Policy

Effective Date: January 1, 2026

At Velnix, we are committed to delivering your orders safely, quickly, and discreetly. Please read our Shipping Policy before placing your order.

Order Processing

  • Orders are processed within 24–48 business hours after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is processed, you will receive a confirmation email or SMS with your order details.

Shipping Time

Estimated delivery times are:

  • Metro Cities: 2–5 Business Days
  • Other Cities & Towns: 3–7 Business Days
  • Remote Areas: 5–10 Business Days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

  • Free Shipping on eligible orders (if applicable).
  • Standard shipping charges will be displayed during checkout for orders that do not qualify for free shipping.

Discreet Packaging

Your privacy is extremely important to us.

All Velnix orders are shipped in plain, secure, and discreet packaging without any mention of the product name or category on the outside of the parcel.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.

You can use this tracking number to monitor the delivery status of your package.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the delivery cannot be completed due to:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailable
  • Customer refuses delivery

the order may be returned to us.

Additional shipping charges may apply if reshipping is requested.

Address Changes

Please ensure your shipping address is correct before placing your order.

Once an order has been shipped, we may not be able to change the delivery address.

Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Courier operational issues
  • High order volumes

Velnix is not responsible for delays caused by third-party courier services, but we will do our best to assist you.

Damaged or Missing Packages

If your package arrives damaged, incomplete, or appears to have been tampered with, please contact us within 48 hours of delivery.

Please include:

  • Order Number
  • Photos of the package
  • Photos of the product (if applicable)

Our team will investigate and resolve the issue as quickly as possible.

International Shipping

Currently, Velnix ships only within India.

If international shipping becomes available in the future, this policy will be updated accordingly.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Velnix

📧 Email: support@velnix.shop

📞 Customer Support: +91-9012230785

🌐 Website: www.velnix.shop

Support Hours: Monday – Sunday | 9:00 AM – 9:00 PM