Terms & Conditions

Terms & Conditions

Effective Date: January 1, 2026

Welcome to Velnix. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. Acceptance of Terms

By accessing www.velnix.shop, creating an account, or purchasing any product, you agree to these Terms & Conditions and our Privacy Policy, Shipping Policy, and Refund Policy.

If you do not agree with these terms, please do not use our website.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or the legal age required in your jurisdiction to purchase our products.
  • You are legally capable of entering into a binding agreement.
  • The information you provide is accurate and complete.

3. Products

Velnix offers intimate wellness products intended for responsible adult use.

We strive to ensure that all product descriptions, images, and prices are accurate. However, slight variations in packaging, color, or appearance may occur.

We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

4. Pricing

All prices displayed on our website are in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

Velnix reserves the right to change product prices at any time without prior notice.

5. Orders

We reserve the right to:

  • Accept or reject any order.
  • Cancel orders suspected of fraud or misuse.
  • Limit product quantities per customer.
  • Request additional verification before processing an order.

If your order is cancelled after payment, the applicable refund will be processed according to our Refund Policy.

6. Payments

Payments are processed through secure third-party payment gateways.

Velnix does not store your debit card, credit card, or banking credentials.

7. Shipping & Delivery

Shipping timelines provided on our website are estimated.

Delivery delays caused by courier partners, weather conditions, public holidays, or unforeseen circumstances are beyond our direct control.

Please refer to our Shipping Policy for more details.

8. Returns & Refunds

Returns and refunds are governed by our Refund Policy.

For hygiene and safety reasons, opened or used intimate wellness products cannot be returned unless they arrive damaged, defective, or incorrect.

9. User Responsibilities

When using our website, you agree not to:

  • Provide false or misleading information.
  • Attempt unauthorized access to our systems.
  • Upload harmful software or malicious code.
  • Interfere with the website's functionality.
  • Use the website for unlawful activities.

10. Intellectual Property

All content available on the Velnix website, including:

  • Logos
  • Product Images
  • Graphics
  • Website Design
  • Text
  • Icons
  • Branding

is the property of Velnix or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Velnix shall not be liable for:

  • Indirect or incidental damages
  • Loss of profits or business
  • Delays caused by third-party services
  • Website interruptions
  • Technical errors beyond our control

Our total liability shall not exceed the amount paid by you for the relevant order.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Third-Party Links

Our website may contain links to third-party websites for your convenience.

Velnix is not responsible for the content, privacy practices, or policies of external websites.

14. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any changes will be posted on this page with a revised effective date.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Gurugram, Haryana.